Shipping policy

SHIPPING POLICY

Last Updated: 26 Feb 2026

This Shipping Policy outlines the terms and conditions for delivery of products purchased from SoulfulFrequencies.com (“Company”, “we”, “us”, “our”).

1. DIGITAL PRODUCTS DELIVERY

All digital products including:

  • Music bundles

  • Downloadable audio files

  • Meditation programs

  • Digital content

are delivered electronically.

Delivery Method:

  • Instant download link after successful payment
    OR

  • Email delivery to registered email address

Delivery Timeline:

  • Immediate upon successful payment confirmation.

If you do not receive access within 30 minutes, please contact us at:
support@soulfulfrequencies.com

Digital products do not require physical shipping.

2. PHYSICAL PRODUCTS SHIPPING (If Applicable)

We ship physical products across India (and internationally where available).

2.1 Order Processing Time

  • Orders are processed within 1–3 business days.

  • Orders are not processed on Sundays or public holidays.

  • You will receive tracking details once your order is dispatched.

2.2 Shipping Time (India)

  • Standard Shipping: 3–7 business days

  • Remote areas: 5–10 business days

Delivery timelines may vary based on courier service and location.

2.3 International Shipping (If Applicable)

  • Delivery time: 7–21 business days

  • Customs duties, import taxes, or local charges (if any) are the responsibility of the customer.

3. SHIPPING CHARGES

Shipping charges (if applicable) are displayed at checkout.

We may offer:

  • Free shipping on select products

  • Promotional shipping discounts

Shipping fees are non-refundable unless the return is due to our error.

4. ORDER TRACKING

Once dispatched, you will receive:

  • Courier partner details

  • Tracking number

You can track your shipment through the courier’s website.

5. DELIVERY ISSUES

If your order:

  • Is delayed beyond expected timeframe

  • Arrives damaged

  • Is marked delivered but not received

Please contact us within 48 hours of delivery status update.

We may request photographic proof in case of damaged items.

6. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details.

We are not liable for:

  • Delays caused by incorrect address

  • Failed delivery attempts due to unavailable recipient

Reshipping charges may apply.

7. FORCE MAJEURE

We shall not be responsible for shipping delays caused by:

  • Natural disasters

  • Government restrictions

  • Courier disruptions

  • Unforeseen logistical issues

8. CONTACT INFORMATION

For shipping-related queries:

Email: grievance@soulfulfrequencies.com
Business Name: Namastey Digital India
Registered Address: Nr Ramkrishna Nagar BRTS, Amaraiwadi, Ahmedabad, Gujarat-380026

Response time: 24–72 business hours.